UC-6.3 Co-ordinate Consumer Assistance Request
|Name||Co-ordinate Consumer Assistance Request|
Co-ordinate Access Activities receives Consumer's request for assistance and provides an assistance response to Deliver Response
Consumer sends assistance request to Co-ordinate Access Activities
Co-ordinate Access Activities sends assistance response to Deliver Response
OAIS s 220.127.116.11, p 4-15
The Coordinate Access Activities function provides a single user interface to the information holdings of the archive. This interface will normally be via computer network or dial-up link to an on-line service, but might also be implemented in the form of a walk-in facility, printed catalog ordering service, or fax-back type service. Three categories of Consumer requests are distinguished … Other special request types are allowed, but are not detailed. This function will determine if resources are available to perform a request, assure that the user is authorized to access and receive the requested items, and notify the Consumer that a request has been accepted or rejected (possibly with an estimate of request cost and an option to cancel the request). … This function also provides assistance to OAIS Consumers including providing status of orders and other Consumer support activities in response to an assistance request.
OAIS does not specify how responses are formulated. Presumably, this is a through combination of on-line help resources and human intervention.