UC-6.3

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UC-6.3 Co-ordinate Consumer Assistance Request
Summary
Number	UC-6.3
Name	Co-ordinate Consumer Assistance Request
Context	UC-6 Access
Sub-Use Cases	None
Overview	Co-ordinate Access Activities receives Consumer's request for assistance and provides an assistance response to Deliver Response
Actors	Consumer Co-ordinate Access Activities Deliver Response
Description
Preconditions	n/a
Trigger	Consumer sends assistance request to Co-ordinate Access Activities
Successful outcome	Co-ordinate Access Activities sends assistance response to Deliver Response
Steps	Co-ordinate Access Activities receives assistance request from Consumer (OAIS s 4.1.1.7, p 4-15) Co-ordinate Access Activities checks for available resources to respond to Consumer request (OAIS s 4.1.1.7, p 4-15) Co-ordinate Access Activities formulates assistance response (not implicit in OAIS) Co-ordinate Access Activities sends assistance response to Deliver Response (OAIS Figure 4-7: Functions of Access; OAIS Figure F-1: Composite of Functional Entities)
Exceptions
Documentation
Citations	OAIS s 4.1.1.7, p 4-15 The Coordinate Access Activities function provides a single user interface to the information holdings of the archive. This interface will normally be via computer network or dial-up link to an on-line service, but might also be implemented in the form of a walk-in facility, printed catalog ordering service, or fax-back type service. Three categories of Consumer requests are distinguished … Other special request types are allowed, but are not detailed. This function will determine if resources are available to perform a request, assure that the user is authorized to access and receive the requested items, and notify the Consumer that a request has been accepted or rejected (possibly with an estimate of request cost and an option to cancel the request). … This function also provides assistance to OAIS Consumers including providing status of orders and other Consumer support activities in response to an assistance request.
Diagrams
Notes
	OAIS does not specify how responses are formulated. Presumably, this is a through combination of on-line help resources and human intervention.