Evelyn McLellan at 18:27, 4 September 2009

2009-09-04T18:27:33Z

Evelyn McLellan: Created page with 'Main Page > Requirements > OAIS Use Cases > UC-4 Administration > UC-4.8 Administering Customer Services'

2009-09-04T18:20:16Z

Created page with 'Main Page > Requirements > OAIS Use Cases > UC-4 Administration > UC-4.8 Administering Customer Services'

New page

[[Main Page]] > [[Requirements]] > [[OAIS Use Cases]] > [[UC-4|UC-4 Administration]] > UC-4.8 Administering Customer Services

← Older revision		Revision as of 18:27, 4 September 2009
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−	[[Main Page]] > [[Requirements]] > [[OAIS Use Cases]] > [[UC-4\|UC-4 Administration]] > UC-4.8 Administering Customer Services	+	[[Main Page]] > [[Requirements]] > [[OAIS Use Cases]] > [[UC-4\|UC-4 Administration]] > UC-4.8 Administering Customer Services
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		+	{\| border="1" cellpadding="10" cellspacing="0" width=90%
		+	\| colspan="4" style="background-color:silver;"\|
		+	===UC-4.8 Administering Customer Services===
		+	\|-
		+	\|colspan="2" style="background-color:#E0FFFF;"\|'''Summary'''
		+	\|-
		+	\|Number
		+	\|
		+	UC-4.8
		+	\|-
		+	\|Name
		+	\|
		+	Administering Customer Services
		+
		+	\|-
		+	\|Context
		+	\|
		+	[[UC-4 \| UC-4 Administration]]
		+	\|-
		+	\|Sub-Use Cases
		+	\|
		+	None
		+	\|-
		+	\|Overview
		+	\|
		+	Administering Customer Services maintains Customer accounts for the purpose of billing Consumers for OAIS services. It also collects and responds to feedback on the provision of services.
		+	\|-
		+	\|Actors
		+	\|
		+	*'''Customer Service'''
		+	*'''Consumer'''
		+	*'''Preservation Planning>Develop Preservation Strategies and Standards'''
		+	*'''Access>Deliver Response'''
		+	\|-
		+	\|colspan="2" style="background-color:#E0FFFF;"\|'''Description'''
		+	\|-
		+	\|Preconditions
		+	\|
		+	*Consumer billing policies exist
		+	\|-
		+	\|Trigger
		+	\|
		+	*Receive billing information from '''Access>Deliver Response''' ([[UC-6.7]], step 8; or [[UC-6.8]], step 8); or,
		+	*Receive feedback [from Consumer?]
		+	\|-
		+	\|Successful outcome
		+	\|
		+	*Payment received
		+	\|-
		+	\|Steps
		+	\|
		+	#'''Customer Service''' creates, maintains and deletes Consumer accounts (OAIS Page 4-12, s. 4.1.1.5)
		+	#'''Customer Service''' collects billing information from Access (OAIS Page 4-12, s. 4.1.1.5; Figure F-1: Composite of Functional Entities)
		+	#'''Customer Service''' sends bill to '''Consumer''' (OAIS Page 4-12, s. 4.1.1.5; Figure F-1: Composite of Functional Entities)
		+	#'''Customer Service''' receives payment from '''Consumer''' for the utilization of archive system resources (OAIS Page 4-12, s. 4.1.1.5; Figure F-1: Composite of Functional Entities)
		+	#'''Customer Service''' responds to general information requests (OAIS Page 4-12, s. 4.1.1.5)
		+	#'''Customer Service''' collects feedback on Access services and products (OAIS Page 4-12, s. 4.1.1.5)
		+	#'''Customer Service''' responds to feedback on Access services and products (OAIS Page 4-12, s. 4.1.1.5)
		+	#'''Customer Service''' sends Consumer comments to '''Preservation Planning>Develop Preservation Strategies and Standards''' (OAIS Page 4-12, s. 4.1.1.5; Figure F-1: Composite of Functional Entities)
		+
		+	\|-
		+	\|Exceptions
		+	\|
		+	*Payment not received
		+	\|-
		+	\|colspan="2" style="background-color:#E0FFFF;"\|'''Documentation'''
		+	\|-
		+	\|Citations
		+	\|
		+	OAIS Page 4-12, s. 4.1.1.5 "The Customer Service function will create, maintain and delete Consumer accounts. It will collect billing information from Access and will send bills and collect payment from Consumers for the utilization of archive system resources. It will respond to general information requests. This function will also collect and respond to feedback on Access services and products. Customer Service will summarize these comments and make them available."
		+	\|-
		+	\|Diagrams
		+	\|
		+	\|-
		+	\|colspan="2" style="background-color:#E0FFFF;"\|'''Notes'''
		+	\|-
		+	\|
		+	\|
		+	\|}

UC-4.8 - Revision history

Evelyn McLellan at 18:27, 4 September 2009

Evelyn McLellan: Created page with 'Main Page > Requirements > OAIS Use Cases > UC-4 Administration > UC-4.8 Administering Customer Services'